General Inquiries

For questions related to the Ecezo platform, pricing, partnerships, or other business matters, please reach our support team at [email protected].

To help us respond accurately and without delay, include in your message: your organization name, primary contact details, a concise description of your request, your preferred method of contact, and any relevant identifiers (such as account or product plan IDs).

Developer Submissions

Developers proposing apps, integrations, or marketplace content should email [email protected] with the subject line “Developer Submission.” Please provide:

• App or integration name and a brief overview
• Target platforms, compatibility requirements, and deployment notes
• Comprehensive technical documentation, API references, and authentication details
• Security considerations, data handling practices, and privacy/compliance notes
• Links to any sandbox or demo environments, if available
• Developer contact information and preferred escalation path

Our partnerships and platform engineering teams will review submissions and respond with next steps or requests for additional information.

Response Times

Ecezo is committed to clear, timely communication. Typical timelines are as follows, subject to the completeness of the information provided:

• General inquiries: Acknowledgment within 1 business day; substantive responses within 2–3 business days.
• Developer submissions: Acknowledgment within 1–2 business days; detailed review within 3–5 business days, depending on submission complexity.
• Urgent operational issues: If the matter affects production or service availability, indicate urgency in the subject line to expedite handling.

Note: during peak periods or holidays, responses may extend by 1–2 additional business days. We will proactively communicate any anticipated delays.